Content Hosting provided by:
Jonathan William Seaver Crawford
313 Garrard St. #4
Covington, Kentucky, 41011

I am seeking a Customer Service/IT/Web Design position working for a company where I can grow and develop my skills and have an opportunity for long-term advancement within their organization.

Jul 2017- Network Pro Certificate
Dec 2015 - PC Pro Certificate

Aug 2014 - Present - Gateway Community Technical College
CIT Major Programing Track
Business, Accounting, Basic Spanish

1994 - 1998 GED
Glennallen High School, Glennallen, Alaska

*Work Experience
April 2013 - Present - Owner Operator of Crawford Computing
-Freelance Website Design (Community Yellow Cab, Heavenly Paws)
-in home PC Repair (Craigslist advertising)
-Freelance office setup (CompuCom)

Dec 2016 - Office Setup for CompuCom
-Broke down, bagged, and tagged 50+ workstations
-Set up workstations in new location, trouble shot the bad ones
-Tested network login to NOC teamed with the NOC tech

May, 2016 - Present - Bookseller for Barnes & Noble College Gateway Bookstore
-Managed product inventory, in-store and online
-Managed shipping and receiving
-Assisted customers with locating books
-Educated customers about school and bookstore website and e-tools
-Maintained store cleanliness

Aug, 2014 - Sept, 2015 - Customer Service for Convergys
-Aided Customers, Sales Agents, and Claims Agents
-Assisted with changes to customers' account
-Assisted with claim and insurance information
-Administered internet tech support
-Designed basic websites for customers
-setup SQL Database services, access and security

Dec, 2013 - Jul, 2014 - Website Designer for Heavenly Paws Pet Cremations
-designed and maintained dynamic website
-designed various dynamic components so client could change a few things easily
-developed a dynamic no-sql product catalog that alters site menu entries as needed
-data entry: entered thousands of products into the product catalog
-changed and updated content as necessary

Apr, 2013 - Nov, 2013 Website Designer and Network Technician for Newport Yellow Cab
-setup NOC server environment including Unix, phone, and website servers
-set up small office network of 10+ machines
-set up a virtual machines on a server for dispatchers to VPN into
-set up sisco firewall security
-set up user access and system security (server administration)
-used VPN and remote desktop to design website
-designed and maintained website
-restyled the site for optimal mobile experience
-setup online trip booking and payment, automating the cab order process
-data entry: designed a no-sql database of hot destinations to ease the cab order process
-general maintenance and cleaning of all computer equipment
-made sure various software components communicate and work
-maintained communication between various software companies and Yellow Cab

Sep, 2012 - Mar, 2013 Sales Rep for HHGregg
-explained features of products to customers
-suggested add-ons and up-sold products
-repaired, optimized, and setup computers for customers
-researched competitors prices to match using the internet
-checked inventory
-used POS systems to ring up and cash out customers

Feb, 2012 - Jul, 2012 Scheduler for SGS North America
-set appointments via inbound calls, accurately verified and entered data on a computer
-worked with customers to come up with out-of-the box scheduling solutions to benefit both the company and the customer
-fast paced environment, with several separate teams working together.

Jan, 2012 - Feb, 2012 Driver for Newport Pizza Company (Newport, Ky) - Seasonal Work
-took orders via inbound calls, accurately verified and entered data
-made salads, packaged and delivered food in a timely manner via the company vehicle
-stocked and cleaned the delivery/salad side of the kitchen

Nov, 2010 - Jan, 2012 Door - to - Door Salesman For 20/20 Companies
-offered potential customers a lower wholesale rate
-accurately explained deregulation of energy and the program details
-adhered to the companies procedures and followed all local laws
-trained and supervised teams in the field

May, 2009 - Oct, 2010 Phone Agent for Defender Direct, Cincinnati Office
-sold dish network via inbound calls, won customers back via outbound calls
-read script verbatim, accurately verified and entered data on a computer

Nov, 2008 - Apr, 2009 Phone Agent for Crown Services Inc. ( Florence, Kentucky )
-administered surveys over the phone, read scripts verbatim
-accurately verified and entered data on a computer

*Additional Work History
-Available on request

*Additional Skills
-customer service, team player, problem solving, managing, leading
-fast learner, follows instructions, able to adapt with technology
-ten key, typing, data entry
-proficient with both MS Office Suite and Visual Studio
-proficient in Dos, Linux/Unix and Android as well as Windows 3-10
-can repair tablet/laptop hardware as well as desktop
-can remove viruses/malware from any device

-fluent in: ASM, ASP, BASIC, C, C++, C#, CSS3, HTML5
-also: JAVA, JavaScript, PHP, Python, SQL, Visual Basic, XML
-frameworks: AngularJS, JQuery, NodeJS, .NET
-designed and developed professional web pages

-Available on Request